Our Policies

Welcome to Terrys Florist ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the terms outlined in this policy.

a. Information You Provide

• Name, email address, phone number
• Billing and delivery address
• Payment information (handled securely by third-party processors; we do not store full card numbers)
• Messages, gift notes, or special instructions with your order
• Feedback, inquiries, or form submissions

b. Information Collected Automatically

• IP address, browser type, device details
• Pages visited and time spent on site
• Referring URLs and on-site search terms
• Cookies and similar technologies to enhance user experience

• To process and fulfill your flower orders
• To send order confirmations, delivery updates, or service communications
• To respond to your inquiries and provide customer support
• To improve our website functionality and user experience
• To send promotional content, if you've opted in
• To comply with applicable laws and regulations

We use cookies and similar tools to remember your preferences and shopping cart, analyze how our website is used, and provide relevant advertising. You can adjust cookie settings through your browser. Disabling cookies may impact site functionality.

We use tools such as Google Analytics, Meta Pixel, and Microsoft Advertising UET tag to measure performance and serve relevant ads. You can opt out of personalized advertising:

• Google: adssettings.google.com
• Microsoft: account.microsoft.com/privacy/ad-settings
• Digital Advertising Alliance: optout.aboutads.info

Your information may be shared only with trusted third parties as needed: payment processors, delivery partners, analytics and ad partners, and hosting and IT service providers. All partners are required to handle your information securely and lawfully.

• Request access to your personal data
• Ask for corrections or deletion (as permitted by law)
• Unsubscribe from marketing at any time via the unsubscribe link in emails
• Manage cookie settings via your browser or site preferences

We retain personal data only as long as necessary for the purposes stated. We use industry-standard encryption and security protocols. However, no online system can guarantee complete security.

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted.

Email

cs@terrysflorist.com

Phone

+1 844 772-2173

We are happy to have you. We pride ourselves on quality products and service. We would like to make you aware of the Terms of Service (“Agreement”) that correspond to the use of our website.

• When you order from Terrys Florist you enter into a legally binding contract. The agreement applies to all products and services we provide. Any information collected from you on our website is subject to a Privacy Policy stated within this agreement.
• This Agreement is subject to the laws of the State of New Jersey. Any cause of action you may have with Terrys Florist must be commenced within two years after the claim arises. All claims are subject to mandatory arbitration in the State of New Jersey. To access our website, you must be 16 years old and agree to the terms of the agreement.
• Terrys Florist website cannot be copied in any way.
• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Calling and Messaging

By submitting, you authorize Terrys Florist to reach out to you via call, email, or text for information about your account needs. We will never share your personal information with third parties for marketing purposes. For help, reply HELP. To opt out of communications, reply STOP. Message and Data rates apply. Messaging frequency may vary. For more information, refer to the privacy policy on our website. Opt out of email by emailing STOP to cs@terrysflorist.com.

• You must be over 16+ years old.
• You must agree to the terms of this agreement.
• You can't register for the use of a third party.
• For account security you are provided with a password. If you disclose your user ID or password to another person or entity and allow them to access your account, you are responsible for any transactions related to your account.

You must be over 16+ to purchase products on our website. When purchasing products, you agree to our terms and conditions.

Same-Day Cutoff

2 PM local time

Delivery Hours

9 AM – 7 PM local time

Sunday Orders

Delivered the following Monday

Minimum Order

$29.99 for delivery

• In addition to our delivery network, we also use UPS, FedEx and USPS to deliver our flowers and products.
• We do not deliver flowers or other products for orders less than $29.99.
• 2 PM local time is the cut-off for same-day deliveries.
• Orders after 2 PM will be delivered the following business day.
• Delivery hours are typically 9 AM to 7 PM local time.
• Orders placed on Sunday will be scheduled for delivery the following Monday.

Delays

We will make every effort to contact you. Some conditions are outside our control: road closures, traffic conditions, lack of access to the delivery address, and weather conditions. Incorrect or insufficient address provided will result in orders being rescheduled at the next available delivery time or date. In the case of non-deliveries, you must claim non-delivery within 48 hours of the order's delivery date.

If there is no response upon delivery, the florist will call the recipient. If there is no response, the florist will leave the order at the door. If there is a security concern, inclement weather, or an exterior temperature concern, the order will be taken back to the shop and will go out for re-delivery the following business day.

Undeliverable Locations

These are not limited to: cemeteries, cruise ships, airport terminals, post office boxes, remote locations, and rural locations.

• Will apply on delivery orders. They are stated at checkout.
• Some rural locations require an additional charge; the customer will be notified.
• Any orders refused by the addressee will not be refunded.

• If a floral container or vase is not available, a similar container will be substituted.
• Flower arrangements and assorted flowers — if some flowers are not available, we will substitute other kinds of flowers at equal or greater value.
• Specialty gifts may be substituted with another specialty gift of equal or greater value within the same category.

Terrys Florist website is protected by US copyright laws. The website is only for your personal use.

All customers agree to indemnify and hold harmless Terrys Florist and all of its officers, directors, owners, agents, employees, information providers, affiliates, licensors and licensees from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim. You are required to cooperate should any defense of any claim occur.

We deliver across the United States, covering both residential and commercial addresses. Same-day delivery is available in select areas for orders placed before 2 PM local time.

• Standard delivery window: 9 AM – 7 PM, Monday through Saturday
• Sunday deliveries are offered in specific areas — availability can be checked during the checkout process
• While we do our best to meet your requested delivery time, we cannot guarantee specific delivery times
• Orders placed on Sunday ship the following Monday

Delivery fees vary depending on the destination and the type of delivery service selected. Express and same-day delivery options are available for an additional fee, which will be calculated at checkout.

Once your order has been successfully delivered, we will send you an email confirmation. For business addresses, please ensure someone is present to accept the delivery.

If we are unable to complete the delivery on the first attempt due to an incorrect address or the recipient being unavailable, we will contact you to arrange a redelivery. Please note that additional fees may apply for redelivery.

• We offer refunds or replacements for products that arrive damaged or do not meet quality expectations
• To request a refund or replacement, please provide your order number, a detailed description of the issue, and, if possible, photographs of the product

• Cancellations are accepted up to 24 hours before the scheduled delivery date
• Orders cancelled after this period may incur a cancellation fee
• For same-day delivery orders, cancellations must be made within one hour of placing the order

Occasionally, certain flowers or containers may be unavailable due to seasonal variations. In such cases, we reserve the right to make substitutions of equal or greater value.

Email

cs@terrysflorist.com

Phone

+1 844 772-2173